Orders from our online shop can be returned within 30 days. The personal return directly in our stores in Merano or Appiano is free of charge, for returns by our logistic supplier will be charged to the buyer and can, depending on the quantity an size of the return, between 10€ - 20€ from Europe and 50€ - 80€ from non-EU countries. All expenses will be deducted from the refund of the puchase amount, which will be made within the following 14 days.
The items must be in original condition, not worn or washed. For the return shipment we recommend to use the original packaging or a similar packaging in size and material, as well as careful and proper packaging of the returned items. Otherwise, the return cannot be accepted or the buyer will be charged processing fees worth 20€ each item.
As soon as the package arrives at our office, we will check the condition of the product and initiate the recompense. The refund is conducted solely through the used payment method.
For returns please contact us at email@example.com and we will send you all the informations you need.