RETURNS

Orders from our online shop can be returned within 30 days of the order date. The personal return in our store in Eppan is free of shipping costs. Return shipping, on the other hand, must be organised and carried out by the buyer and any costs are borne by the buyer. For more information and before returning the parcel, write to us at studio@gluecklich.it.

The goods must be in their original condition and must not have been worn or washed. For the return shipment, we recommend using the original packaging or similar packaging in size and material, as well as careful and proper packaging of the returned goods - otherwise the return cannot be accepted. After receipt and inspection of the returned goods, we will initiate the refund of your money, which will be carried out within the following 7 days to the means of payment selected at the time of purchase.